Fees & Charges

At Mis-sold Expert, all claims are handled on a no win, no fee basis.*

We never charge upfront fees and if your claim isn’t successful, you won’t owe us a penny.

Panel Solicitors

Your claim may be handled directly by Mis-sold Expert or, where appropriate, referred to one of our panel solicitors.

If your claim remains a complaint handled under the FCA’s DISP (Dispute Resolution: Complaints) rules or Consumer Redress Scheme rules (CONRED), the fee structure and regulatory cap as shown below will apply.

However, in certain cases where your claim needs to be pursued through the courts rather than being handled under the FCA framework, a different fee structure may apply. This is because court proceedings fall outside the FCA’s fee cap for regulated claims management activity and are subject to the solicitor’s own pricing arrangements. You will always be notified in advance if we feel litigation is in your best interests, and no new fees will apply without your explicit agreement.

If your claim is referred to a panel solicitor, we may receive a referral payment, but this will not affect the amount you pay or the compensation you receive..

Fee Illustration

The below illustration, which applies to dispute complaints handled under the FCA’s rules, is not to be taken as an estimate of the amount likely to be recovered but is provided solely to illustrate how our fees are calculated.

Our fee on a successful claim is calculated as a percentage of the gross** compensation recovered for you.

Example: If you receive £1,000 in gross compensation, our fee at 36% would be £360 (including VAT). You would keep £640.

*Fees may be payable if you cancel outside of the cooling off period at a rate of £80+VAT for each hour spent working on your file and £10+VAT for each individual piece of correspondence.

**Gross vs Net Compensation

Our fee is based on the gross compensation amount. This means the total before any tax is taken off, and before your provider makes any deductions to reduce or clear an outstanding balance you may owe them or to pay any outstanding debts. If the gross compensation is £1,000, and after tax you receive £900, our fee would still be £360 (36% of £1,000). You may be able to reclaim any tax deducted directly from HMRC.